FREQUENTLY ASKED QUESTIONS
How do i use my red light therapy?
Just plug it in, turn on the light , and let the light shine on your body between 2-15 minutes , depending on distance from the panel and your specific goals.
Every device package contains a specific user manual.
How does red light therapy work?
Red light therapy is a non-invasive treatment that delivers natural wavelengths of light to our bodies. When these specific, concentrated wavelengths of light are absorbed by photoreceptors known as cytochrome c-oxidase on our cells, they stimulate the mitochondria within the cells to create more energy which is used to power all necessary functions in our bodies.Best of all, red light therapy reatments are quick, convenient and can be done in the comfort of your home and are now more affordable than ever before. In the past, it was thought that red light therapy could only be achieved using high powered, expensive lasers. In recent years,studies have shown that LEDs are every bit as effective as those expensive, inaccessible lasers. As a result, the benefits of red light therapy are easier to experience now than ever before.
What are the differences on Bontanny 3 series red light?
Three different series, the power is getting bigger and bigger. The Portable series is suitable for personal daily use, and is light in weight, easy to carry and move. The table stand series is suitable for individual and can stand on a table or be mobile. The moving pro series is suitable for commercial scenarios, mostly used in beauty salons. The light is heavy and difficult to move without purchasing a mobile stand.
Why do only half of the LEDs light up? Is my device broken?
The reason you only can see half of the LEDs illuminated is because the near infrared LEDs are outside of the visible spectrum of light for the human eye. So, you won't really be able to see the NIR lights when they're turned on. Most of our panels feature red and near infrared LEDs in a 1:1 ratio, meaning half of the LEDs are red and half are near infrared. You will not be able to see the near infrared, but rest assured they are on and working.
What is the EMF output of your devices?
Our devices are engineered to have low EMFs. However, anything with electric current running through it is going to generate some electromagnetic field. However with all of our panels, there is no detectable electromagnetic field (above background noise) at 6+ inches from the face of the panel.
Do I need to wear eye protection?
We recommend wearing eye protection . Every devices package we sold include an eye protection goggles.
Is red light therapy safe? Has it been studied?
Red light therapy has been studied extensively and is proven to be effective by thousands of peer-reviewed medical studies and clinical trials. The studies have shown extremely positive results, and an almost total lack of side effects or health risks associated with it.
Will I get a tan from red light therapy?
No, there is no UVA or UVB light (the light that can burn your skin) emitted from our devices. You will NOT get a tan.
Can I use my Bontanny device in a Sauna?
For electrical safety reasons, none of the Bontanny devices should be used in a sauna. All Bontanny devices should not operate in or be stored in temperatures that exceed 104°F. This includes Saunas.
Which red light device should I choose?
The device that's right for you really depends on your budget and how large of an area you're looking to treat at one time. Truth be told, you can treat everything you need to with our smallest panel, the portable series BP300 device. With that being said, if you wanted to be more efficient and treat a larger area of your body in the same amount of time, you may stand to benefit from choosing a larger panels like our table stand BA750 device. Also, if you think that in the future you may want to add multiple panels together to create one larger set up, you may be interested in our moving pro series BR2160 device.
Can your products operate on 220V outside the US?
Yes , all Bontanny red light can be used on 110-265V.
What's the difference between red and near infrared light?
Red light: Delivered at 660nm, red light is readily absorbed by surface tissues and cells, leading to enhanced skin health and healing.
Near-infrared Light: Delivered at 850nm, near infrared (NIR) light is invisible to the human eye, and penetrates into deeper tissues, leading to enhanced recovery and inflammation support.
What is your return policy?
We are so sure you will love your Bontanny red light that we offer a no questions asked full refund within the first 30 days. We does not charge any restocking fees. Please see the details of our return and warranty policy
When will my order ship ?
Time In Transit:
All USA orders ship via UPS Ground from our US warehouse Our fulfillment center fulfills orders Monday - Friday. Shipping time typically 1-5 business days.
All Canada / European orders ship via DHL from our China factory. Shipments to Canada generally take around 4-7days. European orders can vary but are typically 4-10 days.
Shipments to all other countries originate from our international shipping center located outside of the USA and ship via DHL/FedEx/UPS/TNT with times in transit anywhere from 4 to 10 days.
Can I wear make up while doing my treatment?
Yes, you can. It won't hurt anything, however, red and near infrared light therapy works best on clean, bare skin.
Can I do treatments while pregnant or nursing?
As there has been little clinical research done on red light therapy treatments for pregnant or nursing subjects, do not use the device if pregnant or lactating before consulting with your healthcare provider.
Why should I choose Bontanny?
BEST VALUE: Quite simply Bontanny offers the absolute best value and most effective red light devices on the market today. Irradiance is the name of the game when it comes to red light LED devices.
3RD PARTY TESTED: Our independently tested lights have been meticulously designed and engineered to offer irradiance in the scientifically accepted 'therapeutic window' at the distances at which you will actually be using the device! Be wary of other companies that do not publish any independent diagnostic data.
UNMATCHED SELECTION: We launched our red light therapy products because we noticed that most of the panels on the market today are either overpriced or underpowered. We believe that the benefits of red light therapy should be able to be experienced by everyone, not only people who have a lot of money to spend.
30 DAY NO RISK TRIAL PERIOD: Bontanny has a full 30 day NO RISK trial - we are the ONLY major red light therapy company that does not charge a restocking fee. If you are not happy with your light, send it back for a FULL REFUND. The spirit of a trial period is for customers to get a full refund if they are not satisfied. If other companies are charging you a 15-25% "restocking fee", we'd hardly classify that as a NO RISK trial.
EXCEPTIONAL CUSTOMER SERVICE: We pride ourselves in providing the absolute best customer experience. If you have any questions or concerns before or after making a purchase, you can call our customer support line and speak to an actual live person to get help.
How do i track my order?
After the payment , your order will be shipped within 48 hours. We will provide you with tracking information for every package and keep track on your order until our customers received their items.
How do i contact Bontanny ?
You can directly send email to email@example.com OR you can call us by +8618123845620
What is your warranty service ?
All Bontanny red light has a 3 years warranty service. For more information , please refer to Bontanny warranty policy
Do LEDs make a difference?
Yes, absolutely. LEDs are the most effective technology for controlling the wavelength and direction of light therapy. They also allow for the delivery of high-intensity output with minimal heat. They're by far the most efficient source for light therapy.
Can my order be shipped to a P.O. Box?
We require the selection of a physical address when filling out your information, as our carriers do not ship our devices to P.O. Box addresses and your order may require to be returned to sender.